Webinar: How DSG implemented AI to increase customer happiness and cut not-at-home failed deliveries by 42%

Ashley Franchisees DSG and TDG had a vision to radically improve customer happiness and operational efficiency. They needed a solution that automates and integrates customer-centric engagements with sales, customer care & delivery, in real-time, giving cross-department visibility of all customer touchpoints throughout the entire buyer journey

In this webinar, Norman Alegria, Director of Customer Experience at The Dufresne Group (TDG), and Chris Gustafson, Director of Quality Assurance at Dufresne Spencer Group (DSG) will explain the vision and evaluation process they followed to switch from the industry standard delivery management platform to package.ai. how by implementing Package.ai, they were able to quickly improve operational efficiency and increase customer happiness: 42% reduction in no-at-home failed deliveries, 85% increase in self-service delivery confirmations, and 45% customer feedback response rates with super positive scores.

Click here to watch the webinar.